Align the roadmap
Understand business processes, define scope and priorities, and agree on outcomes and a realistic delivery sequence.
Strategy / Implementation / Adoption
Build Salesforce around the way your business works.
From a first rollout to a complex modernization program, connect your operating model, data, and teams with a practical delivery plan.
The platform has to work for the people using it.
We translate business requirements into a clear solution design, release in manageable increments, and prepare your team to own the result. Scope is shaped around your stage, whether you are a small business, a growing organization, or an enterprise.
What we deliver
Configure and integrate
Build the Salesforce experience, plan data modernization, connect dependent systems, and test complete user journeys.
Launch and enable
Coordinate rollout, train users and administrators, and establish support and a prioritized improvement backlog.
An illustrative use case
Give sales and service a shared view of the customer.
Align records, processes, access, and integrations so teams can carry context through a customer’s journey. Start with a focused release and expand when the foundation is working.
The final design depends on your systems, permissions, licensing, and agreed scope.
A practical starting point
Start with a Salesforce roadmap conversation.
What you can expect
A solution blueprint, configured platform, data and integration plan, tested releases, training, and a support handover.
Architecture & implementation
Engineer for a Salesforce platform that works beyond its UI.
Keep the business overview simple. Underneath it, make the security model, automation, integrations, and delivery lifecycle explicit.
AIforce: the enterprise harness
Announced at Dreamforce on 15 September 2026, AIforce brings Salesforce context and governed actions to external interfaces. Its Headless Toolkit includes APIs, MCPs, plug-ins, and skills. Our readiness assessment maps supported interfaces to existing permissions and business operations. AIforce announcement ↗
Claudeforce, Slackforce and Coworker
The announcement describes Salesforce in Claude as beta, with Tableau analytics and additional skills planned. Slackforce introduces conversational and collaborative experiences, while Agentforce Coworker operates in Lightning. We separate available capabilities from roadmap dependencies in the release plan. Launch details and status ↗
Salesforce + Slack integration engineering
We implement record-aware notifications, channel workflows, approvals, agent interactions, and actions that call Salesforce, MuleSoft, or external APIs. The solution specifies Slack app scopes, request verification, identity mapping, record access, event deduplication, retries, audit fields, and a safe failure path. Slack developer platform ↗
Application and automation design
Our implementation plan defines the object model, ownership, record sharing, field access, and automation boundaries. We select declarative automation or custom code based on transaction behavior, maintainability, and testing needs. User-facing components and integration endpoints are reviewed for the same business rules.
Apex, Lightning Web Components and integration
We scope custom Apex services, Lightning Web Components, and API contracts where standard configuration is insufficient. Proposed reviews include bulk behavior, error propagation, authorization checks, asynchronous boundaries, and the compatibility of changes with dependent integrations.
Release engineering
Our delivery approach uses version-controlled metadata, isolated environments, reviewable changes, automated validation, and a documented promotion path. The test portfolio includes unit behavior, complete business journeys, integration failures, and permission regression.
Readiness beyond deployment
We establish a support model, monitoring ownership, release notes, rollback criteria, and an adoption baseline. AI interfaces receive the same scrutiny as traditional screens: who can see a record, invoke an action, and approve a consequential change?
Frequently asked questions
Clear answers before we begin.
What is AIforce?
AIforce is the enterprise interface layer Salesforce announced at Dreamforce 2026. It is intended to expose Salesforce data, semantics, permissions, workflows, and governed actions through AI interfaces using a Headless Toolkit that includes APIs, MCPs, plug-ins, skills, and developer tools.
How is AIforce different from Agentforce?
Agentforce provides the digital workforce and tools for building and operating agents. AIforce is the interface layer intended to make the wider Salesforce platform available through AI experiences such as Claude, Slack, Lightning, and Coworker.
What Slack integrations can SilverSoft implement?
SilverSoft can implement Salesforce-aware notifications, approvals, interactive workflows, agent conversations, record actions, and integrations to external systems through MuleSoft or governed APIs. The implementation includes identity mapping, least-privilege scopes, request verification, retry controls, and auditability.
What does a SilverSoft Salesforce implementation include?
Depending on scope, delivery can cover process discovery, data and object models, security and sharing, Flow and Apex automation, Lightning Web Components, APIs, integrations, release engineering, testing, training, and operational handover.